1.Click register on the top of pages to begin registration.
2.Complete the registration form.
3.Click "REGISTER" button.
4.An email will be sent to your registered email box.
5.Activate your account with active URL provided in your email.
1.You can click the "SIGN IN" button on the top left of viennois home page or the "hi, sign in my viennois" button on the left hand side of the search box. either will do.
2.Key in your registed email address and password, click log in.
1.Find your name on the top left side of viennois home page, just in front of the "welcome to viennois online" and click in. Or you can find and click your name beside the search box, and choose "ACCOUNT INFO".
2.Click "MY ACCOUNT" on the left hand side.
3.Click "CHANGE YOUR PASSWORD" .
4.Key in your old password twice. Then key in your new password. Click "CHANGE PASSWORD".
If you've forgotten your account password or have problems accessing your account, click FORGOT YOUR PASSWORD and enter the email address you used to create the account from the login page and an email with a new password will be sent that you can use to log in to reset or change your password. If you don't receive an email, you may find it in your junk folder. Also, you can call us at +86 18998821783 or send an email to [email protected] and one of our customer service representatives will be happy to assist you.
SHOULD I SIGN IN WITH MY FACEBOOK ACCOUNT?Signing in with Facebook is not mandatory. However, it is an option we like to provide for a more efficient sign up process. Apart from that, signing in with Facebook allows you to get instant access to our exclusive offers and deals, such us voting for new designs and sharing your opinions.
WHY CAN’T I LOG INTO MY ACCOUNT?Make sure you have entered the correct email address and password you registered with. If you signed in with Facebook the first time, simply click “Login with Facebook”.
If you still have trouble logging in after this, please contact us. Provide as much detail (screenshots of the error messages, which ways you have already tried, etc) will certainly help solve the problem sooner.
IS ACTIVATING A MUST ?Yes, account must be activated. only an activated account will be able to receive mails refering payment, shipment receipt confirmation, password retrieving etc.
HOW TO ACTIVATE ACCOUNT ?our system will send you an email with the link to activate after you register. You can either click the URL or copy and paste the address into your browser address bar to activate.
NOT RECEIVING ACTIVATION EMAIL?We suggest you keep the page after registration. in that case, you can request the email to be sent again.You can also check your spam folder or switch to other mail service such as Gmail, etc.