1) For most curcumstances, we use DHL. if DHL is not applicable, EMS or UPS will be used
2)Shipping times are estimates and commence from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.
3)Please email to [email protected] within 1 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours.
shipping country
Please use the searching tool below to find out whether your destination is available for shipping.
Shipping Cost Calculator
Free Shipping
If your order measures up to the following free shipping policy, then you can get the free shipping privilege.
Please Note : free shipping policy apply to all the countries listed above.
customs & tax
Buyers are responsible for all of the custom (duty) taxes, importing viennois products to their own countries.
FAQ
WHERE DOES MY ORDER SHIP FROM?
from Our headquater in guangzhou China.
WHAT CAN I DO IF MY COUNTRY IS NOT LISTED?
please feel free to contact us,If your country is not listed.
WHAT SHOULD I DO IF I DO NOT RECEIVE MY ORDER?
We suggest you to track your order online to avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as our customer service. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation. Please remember… - Shipping estimates are from the day of shipping not from the order date. - Customers are responsible for lost orders due to incorrect shipping information. So please make sure your address is correct and deliverable.
